Privacy Information

SANVIAU.COM PRIVACY INFORMATION

Shop With Confidence — Protecting Your Personal Information

Thank you for accessing the Sanviau.com Website (“Site”) operated by Sanviau Luxe Essentials Private Limited (“Sanviau”, “we”, “our”, or “us”). We respect your privacy and are committed to protecting your personal information. To understand how we collect, use, and safeguard your personal data, please read this Privacy Policy carefully.

This Privacy Policy explains how we collect, use, and (under specific conditions) disclose your personal information. It also describes the steps we take to secure your personal information and your options regarding its collection, use, and disclosure. By visiting the Site directly or through another platform, you accept the practices described in this Privacy Policy.

This policy applies strictly to information collected through this Site. It does not necessarily apply to any offline collection of personal data unless otherwise stated. We are not responsible for the privacy practices of third-party websites linked to or from our Site.

INFORMATION COLLECTION AND USE

1. Information Collection

We collect information from you in multiple ways to offer a personalized and secure experience. The information we gather is used to:

• Simplify your Site navigation and usage
• Help you locate relevant content, products, and services
• Customize content to suit your preferences
• Notify you of updates, offers, or products

(a) Registration and Ordering
To use certain parts of the Site or to place an order, you must complete an online registration form. You will be required to provide personal details such as your name, billing/shipping address, contact number, email address, and payment information. In the case of BNPL (Buy Now Pay Later) services, you may be asked to provide partial Aadhaar or PAN details and your birth date, which are used exclusively to process payments and are not stored by us. This information is used for processing transactions, order fulfilment, customer communication, and internal marketing.

(b) Email Addresses
You may submit your email address for purposes such as entering a contest or giveaway, subscribing to our newsletter, or requesting updates on products or offers. Participation in such promotions is voluntary. We may post the names and cities of contest winners on our Site and use your email to send relevant updates. You may opt out of such emails at any time.

(c) Cookies and Other Technology
The Site uses cookies and tracking technologies such as web beacons to improve user experience and performance analytics.

(i) Cookies are small data files stored by your browser. They help identify returning users and allow for cart and purchase tracking. If cookies are disabled in your browser, some Site features may be inaccessible. Sanviau’s cookies do not extract confidential data from your device.

(ii) Web beacons, which may appear as small invisible images, help us determine page visits and ad performance.

(iii) We may engage third-party ad partners to place cookies or web beacons for analytics and targeting. These third parties do not receive your personally identifiable information from us.

(iv) For instance, platforms like Meta (Facebook) may use web beacons to analyze website traffic and behavior. Such data is not linked by us to your personal details.

(d) Log Files
Our server records include your IP address, browser type, ISP, date/time stamps, and the referring URL. This data is used for system troubleshooting, fraud prevention, and analytics.

(e) Age Verification
We do not intentionally collect personal data from individuals under the age of 13. By using this Site, you represent that you are either 18 years of age or using the Site under the supervision of a legal guardian. If you are under 13, please refrain from submitting personal data.

(f) Product Reviews
Reviews may be submitted voluntarily. Any identifiable information you include in a review becomes public. You are advised not to include sensitive data.

(g) Third-Party Review Tools
We may use independent platforms like Trustpilot or Google Reviews for customer feedback. Participation is optional and not linked to your order fulfillment.

2. Information Use and Disclosure

(a) Internal Use
Your information is used internally to process orders, provide customer service, improve website content and services, and for general marketing.

(b) Communications
Your data will be used to contact you regarding order status, Site updates, or service notifications. You may receive promotional emails if you opt in. However, transactional emails related to purchases cannot be opted out of.

(c) External Use
We do not sell or rent your personal information. We may share it only as necessary:

• With service providers such as delivery partners (e.g., Blue Dart, Delhivery, India Post, FedEx), to ensure successful deliveries.
• With payment processors for order payments. Sensitive data such as card numbers is encrypted using secure protocols.
• With fraud prevention agencies, legal authorities, or regulatory bodies when required by law.
• In case of a company acquisition, merger, or sale, your data may be shared with the new entity, subject to this policy.
• With external agencies in anonymized formats for research or advertising insights.
• Contest winner names and cities may be displayed on the Site.

DATA SECURITY

We implement robust security measures to protect your information:

• All payment transactions use SSL encryption
• Data stored on secure servers protected by firewalls
• Access limited to authorized employees only
• Physical and digital measures in place to prevent data breach

However, no system is 100% secure. You acknowledge the inherent risks in providing data online.

OPT OUT / CORRECTIONS

You may request to:

• Correct or update personal data
• Unsubscribe from promotional communications
• Deactivate your account

To do so, email support@sanviau.com. Please avoid including sensitive data like card numbers in emails.

OFFLINE COLLECTION, USE, AND DISCLOSURE

Although the majority of data is collected online, offline interactions (calls, faxes, etc.) may also involve personal data. Such data is protected under the same standards:

• Data is entered into our encrypted system
• Physical documents are stored securely or shredded

UPDATES TO THIS POLICY

Changes to this Privacy Policy will be posted on this page. We encourage you to check this page periodically to stay informed.

If you have any questions or concerns, please contact us at any time.

Effective Date: July 20, 2025

Contact Information:
Sanviau Luxe Essentials Private Limited
3rd Floor, Shop no. 323, Raichandani Business Bay,
Gandipet Main Rd, Opp. Rajapushpa Regalia,
Kokapet, Narsingi,
Hyderabad, Telangana 500075
Email: support@sanviau.com

This page may be updated without prior notice. The latest version will always be available on our website.